Refund Policy

Our promise

You book a scout to get eyes on a property you can’t reach. If we fail to deliver that — for a reason within our control — you get your money back. No drawn-out arguments.

Full refund

You are entitled to a full refund if:

• You cancel before a scout has been assigned and dispatched.
• We are unable to assign a scout to your property at all.
• The visit cannot be completed for a reason on our side, and we cannot reschedule it to your satisfaction.
• The delivered report is materially incomplete — for example, it omits a documented item you explicitly asked us to check — and we cannot correct it.

Partial refund

A partial refund may apply if:

• The scout completed part of the visit but was denied access to a portion of the property through no fault of yours.
• You cancel after a scout has been dispatched but before the visit is completed; we deduct reasonable costs already incurred.

When refunds don’t apply

• The report was delivered as agreed, but you didn’t like what the property turned out to be. An honest report is the product — including bad news.
• The visit failed because of inaccurate access details you provided, or because the seller or agent you arranged refused entry.
• You used the delivered photos, video, or findings and later request a refund.

How to request a refund

Email hello@vyomoph.com within 7 days of your scheduled visit, with your booking reference and a short note on what went wrong. We aim to review and respond within 3 business days.

How refunds are issued

Approved refunds are returned to your original payment method. Depending on your bank or provider, it may take a few business days for the funds to appear. This policy works alongside our Terms of Service and does not limit any rights you may have under Philippine consumer law.